Registration on the MENET-TREND Kft. shop.menet-trend.hu online platform:
Purchasing in the shop.menet-trend.hu online shop is subject to a one-time pre-registration and the positive assessment of that registration. MENET-TREND Kft. reserves the right to reject the registration and purchasing in the online shop without justification, or to withdraw it later. Registration can be done in two different ways:
Since MENET-TREND Kft. pre-registers all of its regular customers in the online shop, if the Customer wishes to place an online order, all they need to do is click the “log in” label on shop.menet-trend.hu, enter their e-mail address in the pop-up window, and then, instead of entering a password, click the “send password reminder” button. The system sends the link needed to set the user password to the e-mail address provided, which the user can later change at any time in the same place.
The other way to register, if the business enquirer has not previously purchased from MENET-TREND Kft., is to click the “Registration” label in the header of shop.menet-trend.hu, provide at least the mandatory data marked with an asterisk on the pop-up form, and then submit the registration request with the “Send” button. MENET-TREND Kft. assesses the submitted registration and sends written notification of the result of the assessment to the enquirer within 48 hours. If the assessment was successful, the enquirer receives in the reply e-mail the link needed to set the user password, which the user can later change at any time in the same place. If, however, the assessment of the registration ended in rejection – of which MENET-TREND Kft. also sends notification to the Customer – then the Customer may only place an order with MENET-TREND Kft. under the provisions of paragraph a.) of point GTC 2.2 (Procedure for offline orders).
The procedure for online orders:
MENET-TREND Kft. fulfils orders in the shop.menet-trend.hu online shop according to the product parameters and conditions selected independently by the Customer. For the selected goods, their type, material grade, (any) surface finish, size and quantity form part of the composition of the order, so these are chosen by the customer from the range shown in the online shop.
Pricing is done in accordance with point GTC 3.2. The product data, delivery lead times, etc. shown in the shop.menet-trend.hu online shop are updated continuously, therefore the final information is shown at the latest before the contents of the basket are approved, which the Customer approves by finalising the order. The Customer may provide their payment, delivery and any other special wishes relating to the given order before finalising the order, by selecting the available options or in the free-text message beneath the ordered items.
The contents of the basket can be deleted or modified item by item or all at once before submission. The submitted order can be printed immediately at the customer’s end using the print icon placed on the page; in addition, the system immediately acknowledges receipt of the order via a confirmation sent to the e-mail address provided by the Customer during registration. However, with regard to acceptance of the order, MENET-TREND Kft. is obliged to declare on working days, within 24 hours of receipt of the order, by way of a separate e-mail confirmation. With regard to the goods indicated in the order, the delivery obligation of MENET-TREND Kft. – because of the diversity of the product range and the handling of individual (quantity, quality, size, etc.) requirements – arises exclusively when and for those products for whose delivery the Customer confirms their order in writing, itemised.
Can I track the status of my order?
Yes, we send information about the main steps of order processing in the form of e-mail messages to the address provided. As a registered customer, you can also check the status of your order by logging in to your account.
How can I remove a product from the basket?
You will find your basket in the top right corner of the page. Hovering the mouse pointer over it drops down the contents of the basket. To delete a product, click the “X” next to it. If you would like to change the quantity of a product, click the “basket contents” button found in the same place and the detail page appears. Here you can change the quantity and delete unwanted products.
What should I do if I cannot order the product?
If you run into a problem while placing an order, please contact our customer service.
Where can I modify my basket?
You will find your basket in the top right corner of our online shop. Hovering the mouse pointer over it drops down a menu where you can see the products you wish to order. To modify them, click the “basket contents” button. On the detail page that appears, you can modify your order.
What should I do if I want to modify or add to my purchase after sending the order?
To modify a sent order, get in touch with our customer service. If you place a new order, it counts as a separate order, to which a separate delivery charge applies, so it is advisable to have the order modified by our customer service. Once we have handed your order over to the courier service, we are no longer able to modify it.
I ordered the wrong quantity of the product. What should I do?
Please contact our customer service as soon as possible so that we can correct the error in time.